Help & contact
Do you have a question about GateKlar, found a bug or have a wish? Write to us.
Contact
Email: gateklar@ploeger.io
Please do not send us any passwords or payment details.
Common requests
I have a question about a booking.
GateKlar finds, compares and watches trips, but does not book them. You book directly with the provider – so questions about a booking, payment, changes or cancellation are answered by the provider you booked with.
How do I turn notifications on or off?
In the app, on the “Account” tab under “Notifications”: switch “Push notifications” and “Price alerts by email” on or off individually, and choose under “Overview by email” whether you get a daily, a weekly or no overview of your trips. Every one of these emails also has an unsubscribe link at the bottom.
How do I get a copy of my data?
In the app, on the “Account” tab under “Data & account”, with “Export my data”.
How do I delete my account?
In the app, on the “Account” tab under “Data & account”, with “Delete account permanently”. What happens to your data and how it works without the app is described under Delete account.